Application Production Support Specialist

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

Application Production Support (APS) team, responsible for maintaining and supporting applications under the scope of Global Business Lines.

Teams are in USA, Canada and India, ensuring full coverage to the business lines that APS support. APS is a 24/7 team, ready to respond on any application related issues.

The team aims to maintain the integrity, stability and continuity of the supported platforms, with the main objective of safeguarding the availability of the applications at the start of every business hour.

The team thrives to implement the standard IT Policies in line with the GROUP and NAR standards. Always ensuring to comply with the IT Security policies enforced by the group.

APS team actively participates in the APS transformation, constantly adjusting and adapting to the needs of the business lines we support.

The APS goal, “Bringing value to the Business”.

In detail

• Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
• Support product deployment life cycle for new releases, standards, and patches.
• Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
• Provide support for projects along with timely reporting on status updates and risks.
• Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
• Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
• Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
• Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
• Participate in global projects working with teams from US, Canada, Paris, India, Singapore and Hong Kong. 

The strengths and skills that will help you succeed

• Minimum 5 years’ experience in application production support
• Bachelor degree or equivalent
• Hands on experience with UNIX, Linux and Shell Scripts.
• Hands on experience with Oracle (preferred) SQL and PL/SQL.
• Experience with Windows servers.
• Knowledge in Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc
• Must be able to work flexible hours (morning shift, evening shift, weekend support).
• Strong problem-solving skills.
• Possess time management and priority management skills.
• Team player while being able to work autonomously.
• Ability to work under pressure to support critical 24×7 production platform. 
• Professional English level skill for verbal and written communication (Follow the Sun requirement)
• Experience in working with geographically diversified teams.
• ITIL Framework knowledge will be an asset (incident/problem/change process)
• Dynatrace Knowledge
• Ability to use Excel for data analysis and reporting
• Tibco Business Works 5.14, tibco EMS 8.x, Console tibco administration
• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don’t wait to submit your application;
• BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility@us.bnpparibas.com
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2024
• Canada’s Best Diversity Employers 2024
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able
• Autisme sans Limites
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers