Registration & Technical Support Officer – Client Service – Graduate Program
Registration & Technical Support Officer – Client Service – Graduate Program
ReferenceGRAD-040724-001-SG
- Graduate
- CA-Quebec-Montréal
- OPERATION PROCESSING
In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
Graduate program
As a graduate, you will benefit from an 18 month program that aims to give you the tools to develop yourself and discover your potential through customized trainings, networking sessions and transversal projects. This is a permanent role.
More information about the program available on our website:
BNP Paribas in Canada Students & Young graduates
The position at a glance
The Registration & Technical Support Officer – Client Service – is tasked with the following main missions:
- Be the focal point of contact for BNP Paribas internal partners.
- Take ownership of issues reported/queries raised by internal partners (L1/CMO/CMTO), ensuring proper follow-through with L3 as needed.
- Contribute to providing internal partners with the best possible Application Support experience in the most efficient and effective manner.
- Be an expert on the various e-banking products and services offered by BNP Paribas.
In detail
- Follow the internal control framework to ensure reliability and traceability of the work done.
- Perform regional registration, maintenance and support tasks for the Electronic Banking Suite of products offered by BNP Paribas.
- Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
- Timely handling of incoming requests, log all requests on applicable tracking tool and find an appropriate solution.
- Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.
- Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time
- N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8am to 4pm 9am to 5pm 10am to 6pm). Availability to work on certain Canadian and US Holidays and on weekends as needed is also required.
The strengths and skills that will help you succeed
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.
- University degree, preferably bachelor’s in business administration or IT
- 0 -1 year of work experience in the field of banking operations/client service or in the field of Client Management
- Proficient in MS Office (Word, Excel & PPT)
- Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
- Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
- Spanish and/or Portuguese – would be considered a strong asset
- Strong customer service skills
- Basic project management skills
- Highly effective communicator, written and oral, with good interpersonal skills
- Ability to work in a highly autonomous team environment with minimal supervision
- Ability to work with precision in a fast-paced environment
- Resourcefulness and creativity
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working at 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility@us.bnpparibas.com
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2024
- Canada’s Best Diversity Employers 2024
- Women in Governance – Parity certified – Platinum certification
- Pride at Work Canada
- Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing, and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
** Only selected applications that meet the requirements of the role will be contacted **